If an inspector plans to use a drone to assess the roof, what is the first step they should take?

The appropriate first step for an inspector planning to use a drone for roof assessment is to notify the prospective client as early as possible. Ensuring clear communication with the client is vital as it helps manage expectations, provides the client with information about the inspection process, and establishes trust. The client should be aware of the methods used in the assessment, including the use of drones, which may raise questions about privacy, safety, or the inspection's comprehensiveness. Early notification allows for any concerns to be addressed and ensures that the client is fully informed and comfortable with the inspection method.

While obtaining permission from the building owner, preparing a flight plan, and scheduling an appointment are also important considerations that follow, they are procedural steps that can only effectively occur once the client is informed and on board with the approach being taken. Thus, communicating with the client must come first in this process.